Susan Nicholson is a senior executive with extensive experience leading strategy, operational transformation, capability and change across complex, large-scale environments.

Susan is currently General Manager, Capability and Compliance, Network Operations at Australia Post, where she leads a broad portfolio spanning operational capability, learning, quality, assurance, compliance and continuous improvement. Her portfolio is responsible for the capability, training and compliance frameworks supporting approximately 26,000 team members across Australia Post’s national network.

Previously, Susan was General Manager, Delivery Partners at Australia Post, with responsibility for a delivery network comprising approximately 11,000 drivers and more than 3,000 Delivery Partners. She led the end to end commercial and operational management of the Delivery Partner network, including contract and tender management, cost and performance, compliance, team leadership, strategy and transformation.

Susan has also held senior leadership roles across digital payments, product, marketing and technology, including General Manager, Digital Payments at Australia Post and Director of Product and Marketing at NYSE-listed payments and technology company WEX Inc.

Susan is a Public Member of the Australian Press Council and Chair of its AI Subcommittee, contributing to the Council’s work as artificial intelligence and other emerging technologies reshape the media landscape. She has also previously served on the Advisory Board of Women in Payments, a global organisation supporting the advancement of women across payments and fintech.